FAQ

Welcome to the Deleymn FAQ page. Here you’ll find quick answers to common questions about our products, orders, shipping, and support. If you can’t find what you’re looking for, feel free to reach out — we’re happy to help.

General

Q: What is Deleymn?
A: Deleymn is an Australian-based online store offering a curated selection of high-quality, practical products designed to improve your everyday life.

Q: How can I contact you?
A: You can reach us via:

Orders & Payments

Q: How do I place an order?
A: Simply browse our site, add your favourite products to the cart, and follow the checkout steps.

Q: What payment methods do you accept?
A: We accept major credit and debit cards including Visa, MasterCard, and American Express.

Q: Can I change or cancel my order?
A: Yes — as long as your order hasn’t been processed yet. Please email us at info@deleymn.com as soon as possible.

Shipping

Q: Where do you ship to?
A: We currently ship Australia-wide, including metro and regional areas.

Q: How long does delivery take?
A: Orders are processed in 1–2 business days, and shipping usually takes 3–5 business days after dispatch. Total delivery time: 4–7 business days.

Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on all orders within Australia.

Q: Will I receive tracking info?
A: Absolutely. Once your order is shipped, we’ll email you a tracking number so you can follow its journey.

Returns & Refunds

Q: What’s your return policy?
A: We accept returns within 30 days of delivery for items that are unused and in original condition. Visit our Return & Refund Policy for full details.

Q: How do I start a return?
A: Email us at info@deleymn.com with your order number. We’ll guide you through the process and provide a free return label.

Q: When will I get my refund?
A: Refunds are processed within 7 business days after we receive and inspect your return.

Products

Q: Are your products good quality?
A: Definitely. Every product we stock is carefully selected and tested for quality, reliability, and value.

Q: How do I find the right product for me?
A: Each product page includes detailed descriptions and photos. If you still need help, feel free to message us — we’re happy to recommend something based on your needs.

Accounts & Privacy

Q: Do I need an account to order?
A: No, you can check out as a guest. But if you create an account, you can track your orders and save your details for faster future shopping.

Q: Is my personal information safe?
A: Yes. We use secure systems and comply with Australian privacy laws. You can read more in our Privacy Policy.

Contact Us

If you have any questions or need help with a return:

Opening Hours:

  • Monday – Friday: 09:00 – 18:00

  • Saturday – Sunday: 09:00 – 14:00

Average Response Time: 24 to 48 hours

For additional help, please visit our Contact Us page. We look forward to assisting you!